RETURNS REFUNDS AND EXCHANGES POLICY
- The returns policy sets the rules and process to be followed if there are any returns.
- ACCEPTED REASONS FOR RETURNS
1.1 Inferior product with factory faults
1.2 Incorrect supply
- RETURNS PRE-CONDITIONS ;To return any merchandise a client must
2.1 Have the transaction receipt/Tax Invoice.
2.2 This must be done within 7 days after receipt of merchandise.
2.3 No undergarments may be returned or exchanged.
2.4 All merchandise must be used for the suitable purpose for which they are designed. The customer shall ensure that the products are handled, stored, used and worn in a normal and proper manner which is consistent with the manufacturer’s instructions.
- COST OF RETURNS
3.1 Costs of returns correctly supplied shall be the responsibility of the client and will therefore be recovered from the client.
3.2 All other costs of returns for incorrect supply or factory faults with be the responsibility of Select PPE.
- INITIATING A RETURN
4.1 The client initiates a return manually by sending an e-mail to the e-commerce Manager notifying of their need to return goods and the reason.
4.2 Client will complete a returns form with relevant return questions, amongst these questions are dates and places of pickup of the merchandise.
4.3 Once Select PPE personnel are satisfied with the provided information they will validate return only for collection,
4.4 Select PPE will contact their outsourced courier company and make arrangements of collection of return from client
4.5 For returns at the Select PPE Site, the client needs to bring the relevant paperwork and merchandise to the e-commerce warehouse where they will be assisted accordingly
- PAYMENT REFUND
5.1 In the event that a client requires a refund, Payment of refund will only be done into the client’s selected bank account and this will take up to 7 days after goods and paperwork have been received and checked by Select PPE.
5.2 The Client must provide the following to enable Select PPE to load such payments
5.3 Proof of purchase
5.4 Proof of account (letter from the bank/crossed cheque)
5.5 Refund request form
5.6 All refunds will be done to the selected bank account irrespective of the means of payment which had been used by client.
5.7 A refund will only be processed after Select PPE has received the merchandise and processed the return
- UNDELIVERED MERCHANDISE
6.1 Where purchased inventory has not been delivered to client because the client was not available or the incorrect delivery details were provided, the additional delivery costs incurred will be the responsibility of the client.
6.2 Select PPE does not take responsibility of any undelivered merchandise correctly despatched to the courier company.
6.3 Select PPE does not accept responsibility if merchandise is received incorrectly/fraudulently by someone else who is not the true customer or customer representative.
6.4 The Customer must ensure that delivery information is correct.
6.5 In the event of non-collection of products purchased, the products will be returned to Select PPE, the costs of delivery will be recovered from the client’s account and the sale will be reversed.