Emotional intelligence is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage or adjust emotions to adapt to environments or achieve one's goal. Emotional intelligence is a lifestyle and should be practiced daily.
Communication skills are important to everyone. They are HOW we GIVE and RECEIVE information and convey our ideas and opinions to those around us:
Communicate openly with each other, sharing thoughts, opinions and ideas; as well as taking into consideration what other have to say. Communication is essential for keeping track of progress and working together efficiently on Tasks/Goals.
In our daily busy schedules always demanding answers or feedback on all those important questions and requests, we also need to ensure we answer with pride, respect and honour, not only on behalf of the company, but also of yourself.